Author Topic: Trouble accessing my Twitch account  (Read 7672 times)

0 Members and 1 Guest are viewing this topic.

Rick Fothergill

  • Guest
Trouble accessing my Twitch account
« on: December 04, 2015, 09:45:34 am »
I tried accessing my Twitch account and it wants me to update my password, the problem is it is linked to a now defunct email account.  I have tried sending a message to Twitch but the same problem happens they want you to type in the email account that you originally registered to.  In the message I asked them to please respond to my new email address, they have not responded, I feel as though I am in a catch 22  :(.  Anyone have an idea, perhaps there is a way to talk to a human at Twitch.

Offline tilt

  • Global Moderator
  • Elite Member
  • *
  • Posts: 304
  • Repair man of DKF
    • Awards
Re: Trouble accessing my Twitch account
« Reply #1 on: December 04, 2015, 09:55:13 am »
This may be of some help: https://www.reddit.com/r/Twitch/comments/2exzte/how_exactly_do_you_contact_twitch_support/?sort=confidence

 I don't have time to read the whole thread right now, but it seems to describe your situation.  Hope it helps.
My stream is currently (http://www.twitch.tv/expandedidea/)
PB(s):
Donkey Kong: 1,116,400 (KS)
Donkey kong Hard roms(prev. world record): 914,200
Crazy Kong: 513,700 (KS)
Member for 9 Years DK 1.1M Point Scorer snek IGBY 2016 DKF Team Member DK 1M Point Scorer IGBY 2015 DKF Team Member CK Killscreener DK Killscreener IGBY 2014 DKF Team Member Blogger Twitch Streamer

Offline Adam_Mon

  • Elite Member
  • *
  • Posts: 383
    • Awards
Re: Trouble accessing my Twitch account
« Reply #2 on: December 04, 2015, 10:00:23 am »
Hey Rick,
https://twitter.com/TwitchSupport
might be your best bet to get a human response.

Rick Fothergill

  • Guest
Re: Trouble accessing my Twitch account
« Reply #3 on: February 05, 2016, 09:49:59 am »
Thanks for the help guys; it was a hassle but I was eventually able to access my account.  They make it extremely difficult for anyone to contact them, and my situation made it even worse.  It took them 2 weeks to send me an email, which asked if I had tried resetting my password (duh!).  I told them in the message I originally sent them, that I knew my password and the email I had registered with.  I had to reply to the email they sent me and provide my IP address, and other details to verify my identity.  The first time I tried this it was rejected.  I read the email they sent me again carefully and realized I had to post my reply in a very specific way.  Then I had to prove I was human, with their ridiculously slanted captchas.  After another 2 weeks, I finally had access to my account again.
 

Offline Adam_Mon

  • Elite Member
  • *
  • Posts: 383
    • Awards
Re: Trouble accessing my Twitch account
« Reply #4 on: February 05, 2016, 12:02:31 pm »
Thats great news Rick!
Look forward to catching your streams.